Frequently Asked Questions

Everything you need to know about your KITS experience.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that certain limited-edition 'KITS' drops may be final sale.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Klarna.

Can I track my order in real-time?

Yes, once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.

How should I care for my KITS apparel?

To maintain the quality of your garments, we recommend machine washing cold with like colors and hanging to dry. Specific care instructions are located on the inner neck label of each piece.